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Böhm, E.; Eggert, A.; Garnefeld, I.; Holzmüller, H. H.; Schaefers, T.; Steinhoff, L.; Woisetschläger, D. M. (2022). Exploring the Customer Journey of Voice Commerce: A Research Agenda, Journal of Service Management Research (SMR), 6 (4), 216-231. https://www.nomos-elibrary.de/10.5771/2511-8676-2022-4-216/exploring-the-customer-journey-of-voice-commerce-a-research-agenda-jahrgang-6-2022-heft-4?page=1
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Akalan, R.; Böhm, E.; Eggert, A. (2022). Servitization in the manufacturing industy: Where do we stand? Where do we come from? Journal of Service Management Research (SMR), 6 (3), 204-213. https://doi.org/10.5771/2511-8676-2022-3-204
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Harrmann, L.K.; Eggert, A.; Böhm, E. (2022). Digital technology usage as a driver of servitization paths in manufacturing industries, European Journal of Marketing. [VHB-Jourqual 3: C], available online: https://doi.org/10.1108/EJM-11-2021-0914
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Alavi, S.; Böhm, E.; Habel, J.; Wieseke, J.; Schmitz, C.; Brüggemann, F. (2022). The ambivalent role of monetary sales incentives in service innovation selling, Journal of Product Innovation Management, 39 (3), 445-463. [VHB-Jourqual3: A]
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Akalan, R.; Eggert, A.; Böhm, E. (2022). Strategic emphasis on service-based business models during the corona crisis: Are customer solutions a curse or blessing for manufacturing firms?, Journal of Service Management Research, 6 (1), 47-63.
- Garnefeld, I.; Krah, T.; Böhm, E.; Gremler, D. D. (2021). Online reviews generated through product testing: Can more favorable reviews be enticed with free products?, Journal of the Academy of Marketing Science, 49 (4), 703-722. [VHB-Jourqual3: A]
- Salonen, A.; Terho, H.; Böhm, E.; Virtanen, A.; Rajala, R. (2021). Engaging a product-focused sales force in solution selling: Interplay of individual- and organizational-level conditions, Journal of the Academy of Marketing Science, 49 (1), 139-163. [VHB-Jourqual3: A]
- Schaefers, T.; Ruffer, S.; Böhm, E. (2021). Outcome-based contracting from the customers’ perspective: A means-end chain analytical exploration, Industrial Marketing Management, 93, 466-481. [VHB-Jourqual3: B]
- Böhm, E.; Eggert, A.; Terho, H.; Ulaga, W.; Haas, A. (2020). Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling, Journal of Personal Selling and Sales Management, 40 (3), 180-197. [VHB-Jourqual3: B]
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Garnefeld, I.; Eggert, A.; Husemann-Kopetzky, M.; Böhm, E. (2019). Exploring the link between payment schemes and customer fraud, in: Journal of the Academy of Marketing Science, 47 (4), 595-616, available online: https://link.springer.com/article/10.1007/s11747-019-00653-x. [VHB-Jourqual3: A]
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Garnefeld, I., Böhm, E., Klimke, L.; Oestreich, A. (2018). I thought it was over, but now it is back: Customer reactions to ex post time extensions of sales promotions, Journal of the Academy of Marketing Science, 46 (6), 1133-1147. [VHB-Jourqual3: A]
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Terho, H.; Eggert, A.; Ulaga, W.; Haas, A.; Böhm, E. (2017). Selling value in business markets: Individual and organizational factors for turning the idea into action, Industrial Marketing Management, 66, 42-55. [VHB-Jourqual3: B]
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Eggert, A.; Böhm, E.; Cramer, C. (2017). Business service outsourcing in manufacturing firms: An event study, Journal of Service Management, 28 (3), 476-498. [VHB-Jourqual3: B]
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Böhm, E.; Eggert, A.; Thiesbrummel, C. (2017). Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management, 60 (1), 101-111. [VHB-Jourqual3: B]
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Böhm, E.; Backhaus, C.; Eggert, A.; Cummins, T. (2016). Understanding outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective, Journal of Strategic Contracting and Negotiation, 2 (1-2), 128-149 (ausgezeichnet mit Best Paper Award).
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Eggert, A.; Hogreve, J.; Ulaga, W.; Münkhoff, E. (2014). Revenue and profit implications of industrial service strategies, Journal of Service Research, 17 (1), 23-39. [VHB-Jourqual3: A]
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Eggert, A.; Hogreve, J.; Ulaga, W.; Münkhoff, E. (2011). Industrial services, product innovations, and firm profitability: A multiple-group latent growth curve analysis, Industrial Marketing Management, 40 (5), 661-670. [VHB-Jourqual3: B]
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Eggert, A.; Harrmann, L.; Böhm, E. (2022). Digital technology usage as a driver of servitization paths in manufacturing industries, 2022 EMAC Annual Conference, Budapest.
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Kessing, K.; Garnefeld, I.; Böhm, E. (2022). Should manufacturers publish online reviews in their own online shops?, 2022 EMAC Annual Conference, Budapest.
- Harrmann, L.; Böhm, E.; Eggert, A. (2021). Exploring the paths towards service growth in manufacturing companies, 2021 Winter AMA Conference Proceedings.
- Garnefeld, I.; Krah, T.; Böhm, E.; Gremler, D. D. (2020). Do product testing programs lead to more favorable online reviews?, 2020 Winter AMA Conference Proceedings (ausgezeichnet mit Best Paper Award).
- Eggert, A.; Böhm, E.; Akalan, R. Gebauer, H. (2020). Manufacturers’ service growth through mergers and acquisitions – An event study, 2020 Winter AMA Conference Proceedings.
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Eggert, A.; Böhm, E.; Akalan, R.; Gebauer, H. (2019). Service Growth by Acquisition – An Event Study, 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin.
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Salonen, A.; Terho, H.; Böhm, E.; Rajala, R.; Virtanen, A. (2018). Engaging a product-oriented salesforce in solution sales, ISBM 2018 Academic Conference, Cambridge, MA.
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Salonen, A.; Terho, H.; Böhm, E.; Rajala, R.; Virtanen, A. (2018). How to transform a product-focused salesforce to solution sales? 47rd European Marketing Academy (EMAC) Annual Conference, Glasgow, UK. [VHB-Jourqual3: D]
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Garnefeld, I.; Böhm, E.; Feider, L. (2017). Managing the necessary evil: Can payment methods reduce product returns, 2017 AMA Winter Marketing Educators' Conference Proceedings, Orlando, FL (ausgezeichnet mit Best Paper Award). [VHB-Jourqual3: D]
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Cramer, C.; Böhm, E.; Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure? 2017 AMA Winter Marketing Educators' Conference Proceedings, Orlando, FL. [VHB-Jourqual3: D]
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Eggert, A.; Böhm, E.; Cramer, C. (2016). Business Service Outsourcing in Manufacturing Firms: An Event Study. In: ICRM 2016 Proceedings, Toulouse (nominiert für Best Paper Award).
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Cramer, C.; Böhm, E.; Eggert, A. (2016). The service award paradox, 45rd European Marketing Academy (EMAC) Conference, Oslo. [VHB-Jourqual3: D]
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Cramer, C.; Böhm, E.; Eggert, A. (2016). Understanding service awards: Exploit the bright side, avoid the dark side, 2016 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas, NV (ausgezeichnet mit Best Paper Award). [VHB-Jourqual3: D]
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Böhm, E.; Backhaus, C.; Eggert, A.; Pitsis, T. (2016). Shedding light on outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective, 2016 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas, NV. [VHB-Jourqual3: D]
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Eggert, A.; Böhm, E.; Cramer, C. (2015). Stock market reactions to business service outsourcing in manufacturing firms, Proceedings of the 44th European Marketing Academy (EMAC) Conference, Leuven. [VHB-Jourqual3: D]
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Feider, L.; Garnefeld, I.; Böhm, E. (2015). Threatening customers not to return – An effective strategy for online retailers? Proceedings of the 44th European Marketing Academy (EMAC) Conference, Leuven. [VHB-Jourqual3: D]
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Böhm, E.; Eggert, A.; Terho, H.; Ulaga, W.; Haas, A. (2015). Recognizing value creation opportunities in business markets, 2015 AMA Winter Marketing Educators’ Conference Proceedings, San Antonio, TX. [VHB-Jourqual3: D]
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Eggert, A.; Böhm, E.; Cramer, C. (2015). Stock market reactions to customer service outsourcing in manufacturing firms, 2015 AMA Winter Marketing Educators’ Conference Proceedings, San Antonio, TX. [VHB-Jourqual3: D]
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Kanuri, V.; Münkhoff, E.; Scheer, L. K. (2014). Service transition versus service infusion: Different pathways to success for service-oriented manufacturers? ISBM 2014 Academic Conference, San Francisco, CA.
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Münkhoff, E.; Eggert, A.; Terho, H.; Haas, A.; Ulaga W. (2014). Salespersons’ solution crafting capability: A knowledge-based perspective, ISBM 2014 Academic Conference, San Francisco, CA.
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Eggert, A.; Haas, A.; Terho, H.; Ulaga W.; Münkhoff, E. (2014). Selling value in business markets: Why a powerful idea often fails, ISBM 2014 Academic Conference, San Francisco, CA.
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Eggert, A.; Münkhoff, E.; Thiesbrummel, C. (2014). Service transition: A viable option for manufacturing companies with declining financial performance?, Proceedings of the 43rd European Marketing Academy (EMAC) Conference, Valencia. [VHB-Jourqual3: D]
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Münkhoff, E.; Garnefeld, I.; Bruns, A. (2013). How to prolong a sales promotion – Ex-post time extension versus reframing, Proceedings of the 42nd European Marketing Academy (EMAC) Conference, Istanbul. [VHB-Jourqual3: D]
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Garnefeld, I; Münkhoff, E.; Raum, K. (2013). Threat and normative appeals to reduce product returns in online retailing – An effective marketing practice?, Proceedings of the 42nd European Marketing Academy (EMAC) Conference, Istanbul. [VHB-Jourqual3: D]
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Garnefeld, I.; Münkhoff, E.; Bruns, A. (2012). I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions, 2012 AMA Summer Marketing Educators’ Conference Proceedings, Chicago, IL. [VHB-Jourqual3: E]
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Eggert, A.; Münkhoff, E.; Thiesbrummel, C. (2012). Growing with industrial services – A configurational approach, 2012 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg, FL (ausgezeichnet mit Best Paper Award). [VHB-Jourqual3: D]
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Münkhoff, E.; Garnefeld, I.; Bruns, A. (2011). Time extension of sales promotions – How do customers react?, Proceedings of the 40th European Marketing Academy (EMAC) Conference, Ljubljana. [VHB-Jourqual3: D]
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Eggert, A.; Münkhoff, E.; Thiesbrummel, C. (2011). Service orientation of manufacturing companies: A necessary or sufficient condition for firm profitability? Proceedings of the 40th European Marketing Academy (EMAC) Conference, Ljubljana. [VHB-Jourqual3: D]
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Eggert, A.; Hogreve, J.; Ulaga, W.; Münkhoff, E. (2011). Assessing the long-term effect of industrial services on firm profitability: The moderating impact of product innovations, 2011 AMA Winter Marketing Educators’ Conference Proceedings, Austin, TX (ausgezeichnet mit Best Overall Conference Paper Award). [VHB-Jourqual3: D]
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Münkhoff, E.; Garnefeld, I.; Hogreve, J.; Eggert, A. (2010). Referral reward programs: A means for service recovery? Proceedings of the 18th International Colloquium on Relationship Marketing, Reading.
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Eggert, A.; Hogreve, J.; Ulaga, W.; Münkhoff, E. (2010). Disentangling the revenue and cost implications of the service transition: A latent growth analysis, Proceedings of the ISBM 2010 Academic Conference, Boston, MA.
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Eggert, A.; Hogreve, J.; Ulaga, W.; Münkhoff, E. (2010). Industrial services, product innovations, and firm profitability: A longitudinal analysis, Proceedings of the Frontiers Pre-Conference on Service and Solution Innovation, Karlstad.
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Garnefeld, I.; Münkhoff, E.; Hogreve, J.; Eggert, A. (2010). Exploring the effects of referral reward programs on satisfied and dissatisfied customers, 2010 AMA Winter Marketing Educators’ Conference Proceedings, New Orleans, LA. [VHB-Jourqual3: D]
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Garnefeld, I.; Münkhoff, E.; Hogreve, J.; Eggert, A. (2009). Referral reward programs: New customer acquisition by opportunism? Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress, Oslo.
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Garnefeld, I.; Münkhoff, E.; Hogreve, J.; Eggert, A. (2009). Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior, Proceedings of the 38th European Marketing Academy (EMAC) Conference, Nantes. [VHB-Jourqual3: D]
